Frequently Asked Questions
about q987

Registering on q987 takes a few minutes. Visit the platform at q987.cam, click the registration button and fill in your details — a valid email address or mobile number, a password of your choosing and your date of birth. You will need to confirm you are at least 18 years of age and agree to the Terms and Conditions. Once your account is created, you can log in immediately, though full functionality — including withdrawals — requires completing the KYC verification process with a copy of your CNIC or passport.

You must be at least 18 years of age to register and use q987 — or the higher minimum age required by the operator's licence jurisdiction. Age verification is mandatory and forms part of the KYC process. Any account found to belong to a user under the required minimum age will be immediately closed and all funds returned to the deposit source. q987 does not permit underage gambling under any circumstances.

For Pakistani users, the standard identity document accepted for KYC verification is a valid National Identity Card (CNIC). Alternatively, a valid Pakistani passport is also accepted. You will typically need to upload a clear photograph or scan of the front and back of your CNIC, as well as a selfie or liveness check through the platform's secure upload portal. For higher transaction tiers, proof of address or source-of-funds documentation may also be requested. Never send your CNIC via email or unencrypted channels — use the official secure portal only.

No. Each individual is permitted to hold only one registered account on q987 at any time. Creating or operating multiple accounts — whether under the same name or different identities — is strictly prohibited and constitutes a breach of the Terms and Conditions. If multiple accounts are identified, all associated accounts will be permanently closed and any bonus balances forfeited. Actual deposit funds may be returned subject to the outcome of any investigation.

To update your registered contact details, log in to your q987 account and navigate to the account settings section. Depending on the level of change requested, identity re-verification may be required for security purposes. If you are locked out of your account or cannot access the settings panel, contact q987 support via live chat or email and the support team will guide you through a secure verification process before making any changes to your account details.

q987 accounts are denominated in Pakistani Rupees (PKR). All balances, deposit amounts, wager stakes and withdrawal figures are displayed in PKR. This means Pakistani users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere can see their account balance in a familiar currency without needing to perform currency conversions themselves. Where a payment method involves a currency conversion on the provider's end, any applicable exchange rate or fee is determined by that provider, not by q987.

The payment methods available on q987 are determined by the operator and may vary by region and over time. Pakistani users may find familiar payment references such as mobile wallet transfers, bank transfers and cryptocurrency options where supported. References to payment infrastructure familiar in Pakistan — including mobile wallets like Easypaisa and JazzCash, Raast instant payments and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — are contextual examples only. None of these providers endorse or officially support gambling transactions. Always check the platform's current payment options when depositing.

Deposit processing times depend on the payment method used. Many electronic payment methods process deposits quickly, though the actual speed depends on the payment provider's own processing times, any verification steps required and network conditions at the time of the transaction. If a deposit does not appear in your q987 account within a reasonable period, contact support with your transaction reference number and the support team will investigate and assist you.

To request a withdrawal, log in to your q987 account, navigate to the cashier or withdrawal section and select your preferred withdrawal method. Withdrawals are only available to fully KYC-verified accounts. Your withdrawal must be processed to a payment method registered in your own name — third-party withdrawals are not permitted. Processing times vary by method. Note that where a bonus is active on your account, associated wagering requirements must be completed before bonus-derived winnings become eligible for withdrawal.

Withdrawal requests may be delayed for several reasons, including pending KYC verification, an outstanding wagering requirement attached to an active bonus, a compliance or AML review triggered by transaction patterns, or a processing delay on the side of the payment provider. If your withdrawal has been on hold longer than expected, contact q987 support with your withdrawal reference. The support team will provide an update and advise what — if anything — is required from you to complete the process.

q987's sports betting section covers a wide range of cricket markets including Pakistan domestic and international fixtures, PSL (Pakistan Super League) matches, ICC tournament events such as the T20 World Cup and Champions Trophy, bilateral series and more. Available markets typically include match winner, top batsman, total runs, method of dismissal, over-by-over markets and live in-play betting during active matches. Specific market availability depends on the operator's current coverage and may vary by competition.

In addition to cricket, q987 offers betting markets across a broad range of sports and competitive events. This includes football (international and domestic leagues), tennis, basketball, kabaddi, UFC and MMA events, and various other sports covered by the operator. Esports markets may also be available depending on current operator coverage. The full list of available sports and events is accessible through the sports betting section of the platform.

Live in-play betting lets you place wagers on events that are already in progress — for example, betting on the outcome of the next over during a PSL match while it is being played. Odds are updated in real time to reflect what is happening in the game. In-play markets may be suspended temporarily during key moments such as wickets or boundaries. Bets accepted before a suspension are settled based on the recorded event data at the time of acceptance. A reliable internet connection is recommended for in-play betting.

q987's casino section includes a range of game types to suit different preferences. Slot games come in various themes and configurations, from classic three-reel formats to modern video slots with bonus features. Live casino games — including roulette, baccarat, blackjack and game shows — are streamed from studios with live dealers and allow you to interact in real time. Table games in standard digital format are also available. The full game library is accessible through the casino section of the platform once your account is verified.

q987 supports multiple odds formats including decimal, fractional and American (moneyline) odds. The default display may be set to decimal odds, which are the most widely used internationally and the easiest to calculate potential returns from. You can typically change your preferred odds format through your account settings or preferences panel on the platform. Decimal odds of 2.00 mean a winning PKR 1,000 bet returns PKR 2,000 total — your PKR 1,000 stake plus PKR 1,000 profit.

q987 offers promotional welcome offers to newly registered users, subject to current operator terms. Details of available welcome bonuses — including eligible deposit amounts in PKR, match percentages, minimum deposit thresholds and any free bet or free spin components — are published in the promotions section of the platform. Welcome offers are subject to wagering requirements and other terms that you should read carefully before opting in. Promotions can change, so always check the current offer at the time of registration.

A wagering requirement specifies how many times you must wager the bonus amount — or the combined bonus and deposit amount, depending on the offer terms — before any winnings derived from that bonus become eligible for withdrawal. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must wager a total of PKR 150,000 before associated winnings can be withdrawn. Slot games typically contribute 100% towards wagering requirements, while live casino and sports betting may contribute at lower rates. Always check the specific offer terms.

Yes. Most bonuses on q987 carry an expiry window — a defined period within which you must use the bonus and complete any associated wagering requirement. The specific expiry period varies by promotion and is clearly stated in the individual offer's terms and conditions. Once the expiry window closes, unused bonus credit and any associated winnings are forfeited. It is important to check the expiry date of any bonus before accepting it and to plan your play accordingly.

In most cases, winnings generated from a bonus cannot be withdrawn until the applicable wagering requirement has been fully completed. If you request a withdrawal before meeting the requirement, the bonus and associated winnings may be forfeited. Some offers also apply a maximum cash-out limit — a cap on the maximum amount of bonus-derived winnings that can be withdrawn — even after the wagering requirement is fulfilled. Your real-money deposit balance is typically available for withdrawal separately, subject to standard KYC and verification requirements.

Yes. In addition to welcome offers for new registrations, q987 runs a range of ongoing promotions for existing players. These may include reload deposit bonuses, free bet offers tied to specific cricket or sports events, cashback promotions, live casino tournaments and seasonal campaigns around major events such as the PSL season or ICC tournaments. Current promotions are listed in the platform's promotions section. Note that q987 does not send promotional communications to players who have active responsible gambling restrictions on their account.

q987 uses SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored as hashed and salted values — never in plain text. KYC documents must be uploaded through the platform's secure HTTPS portal only and are stored in encrypted form with access restricted to authorised personnel. Financial transaction data is handled by contracted payment processors under their own security standards. q987 will never ask for your password by email or chat. For full details, see the Privacy Policy on this site.

q987 provides a range of responsible gambling tools as offered by the operator. These include deposit limits (daily, weekly or monthly), loss limits, session time reminders, reality checks, cool-off periods and self-exclusion. These tools are accessible through your account settings. Setting deposit limits before your first top-up is strongly recommended. Self-exclusion can be requested at any time — including via email to the support team for urgent cases — and is processed as a priority. Full details are on our Responsible Gambling page.

To self-exclude, you can use the self-exclusion option in your account settings panel, or contact q987 support directly by email with the subject line "Self-Exclusion Request — [Your Account ID]". Self-exclusion requests are treated as urgent and processed with priority. Once active, you will be unable to log in, deposit or place wagers for the duration of the exclusion period. q987 will also suspend promotional communications to self-excluded accounts. If you are in immediate distress related to gambling, please stop playing now and reach out for support.

q987 operates under applicable international licensing jurisdictions and does not claim to be licensed, approved or authorised by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977 and related regulations. This information is not legal advice. You are solely responsible for determining whether accessing q987 is lawful in your jurisdiction before registering or depositing. q987 does not target users in jurisdictions where online gambling is prohibited.

If you suspect that someone else has accessed your q987 account without your permission, act immediately: change your password using the "Forgot Password" function if you still have access, and contact q987 support by live chat or email straight away to report the unauthorised access. The support team can place a temporary hold on your account while the matter is investigated. Going forward, use a strong and unique password for your q987 account, never share it with anyone, and consider enabling any two-factor authentication options available on the platform.